Those in need of mental health or suicide prevention assistance will no longer have to dial an 11-digit phone number to access professional help. A new three-digit code, 9-8-8, will now route callers and texters to the National Suicide Prevention and Mental Health Lifeline. The 9-8-8 system went live across the country on July 16.
When people call, text or chat 9-8-8, they will be connected to trained counselors who will listen, assess, provide support, and connect them with additional resources if necessary. The current Lifeline phone number of 1-800-273-8255 will remain active.